No refunds for change of mind
Resin Knot follows a no-refund policy for change-of-mind purchases, including a change in your preference, event plans or requirements after ordering. Please review your chosen piece and customisation details before placing an order. We do not offer change-of-mind returns or exchanges.
Damaged, defective or incorrect items
If your item arrives damaged, defective or materially different from what was agreed, contact the studio with your order reference, a description of the issue and any available photographs. We will investigate and arrange the remedy required under applicable consumer law. The no-refund policy does not remove your statutory rights, including any right to a refund that the law provides.
Personalisation and handmade variations
Please ensure the names, dates and messages you submit are correct. Minor handmade variations in patterns or flower placement can occur. If we made an error in agreed personalisation, or the item is materially different from the agreed design, contact us for support.
Contact before returning a parcel
Please coordinate any return with the studio before sending it. We will explain the next steps for your particular issue. Keep your order confirmation and any relevant packaging while an issue is being reviewed.