Information you share
When you place an order, send an enquiry or request a custom design, we collect the details you provide, such as your name, email address, phone number, delivery address, order items, event details and personalisation instructions. If you subscribe to studio updates, we collect your email address.
How we use your information
We use this information to respond to you, prepare and deliver your order, confirm personalisation, send order and enquiry emails, and provide customer support. Subscription details are used for the updates you requested. You can ask to stop receiving these updates by emailing us.
Service providers
Information needed to run the website and fulfil orders may be handled by our hosting, email and delivery providers. We do not sell your personal information. Only prepaid orders are accepted. Online payments are processed through Razorpay when available. Razorpay processes online payment details on its secure checkout; we store order and payment references and status, rather than your full card details. Information required to process a payment is shared with Razorpay and is subject to its privacy policy.
Browser storage and cookies
The website uses local browser storage to remember your wishlist and bag, and session storage to carry your selected items and customisation into checkout and recover an online payment session. You can remove these through your browser settings. Secure cookies are used for authorised administration sessions. Hosting systems may record technical information, such as IP addresses and request logs, for operation and security.
Keeping information safe
We use access controls and other reasonable safeguards for order and enquiry information. Information is kept as needed to fulfil requests, maintain business records and meet applicable legal obligations. No website or transmission method can guarantee absolute security.
Your requests and external links
Email us to request access to or correction of your information, or to ask about deletion. Some records may need to be retained to meet legal obligations. Links to Instagram and other external websites are subject to those services’ own privacy policies.