Requesting a cancellation
Contact us as soon as possible with your order reference if you wish to cancel or change an order. A cancellation request is not confirmed until the studio responds. We will check the order’s preparation and dispatch status before confirming what is possible.
Custom and bulk requests
Please discuss any changes to names, designs, quantities or event dates directly with the studio. Handcrafted and personalised orders can involve preparation specific to your request, so contact us promptly. Do not assume a submitted change has been accepted without confirmation.
Payments and refunds
Our no-refund policy applies to change-of-mind requests. Please also read Returns & Refunds for support with defective, incorrect or unfulfilled orders and rights under applicable consumer law. Only prepaid orders are accepted, with online payment through Razorpay when available. A cancelled payment attempt is not a confirmation that an order was cancelled; contact the studio about the order itself.